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2017 Finalists

 

Congratulations to all our finalists!

 

 

1. Working Together For Tourism
Supported TBC

 

Nominees
Aberdeen Festivals / Skene House Apartment Hotels
Discover Fraserburgh Tourism Group
Peterhead Prison Museum

 

 

This category celebrates partnerships, collaborations and team working. This is the category for tourism businesses with new and innovative campaigns encouraging best practice, customer service and drive to offer a great and collaborative experience to every guest.

 

Who should enter:
This category is for community tourism, destination management organisations, destination marketing companies, transport operators, retail and entertainment venues. If you believe that "tourism is everyone's business" - this might be the category for you!

 

What the judges are looking for:
A clear strategy to develop an experience that can be measured by "warmth of welcome". Showing a proven track record of exceptional customer care and innovative approach to delivering an excellent Scottish hospitality experience. Examples that provide both qualitative and quantitative measures.


 

2. Best Outdoor Adventure Experienceaberdeenshire
Supported by Aberdeenshire Council

 

 

Nominees
Lochter Activity Centre
Stonehaven Open Air Swimming Pool
Deeside Activity Park

 

 

Outdoor, Adventure and Wildlife experiences are a key part of what makes a visit to Scotland so unique and memorable.  With a vast and varied landscape full of opportunity for adventure and excitement – there truly is an activity for every visitor.This category celebrates businesses that give unforgettable, quality and authentic experiences to their visitors.

 

Who should enter?
Businesses large and small that provide outdoor or adventure experiences and have a focus on delivering real customer satisfaction.

 

What the judges are looking for:
An application that demonstrates how the business manages to "wow" the customer. Qualitative and quantitative examples of exceeding visitor expectations time and time again.


 

 

3. Innovation in Tourism Awardmarriott
Supported by Aberdeen Marriott Hotel

 

Nominees
Peterhead Prison Museum
Aberdeen International Airport
Grampian Transport Museum

 

 

The Innovation Award celebrates tourism businesses that are looking to the future! From physical expansion to investing in youth training, there are plenty of ways that businesses can take risks to improve and invest in the future. This award looks to honour a business using innovation to commit to the future of tourism in Scotland.

 

Who should enter: 
Small or large organisations focused towards the hospitality industry or Tourism sector.

What the judges are looking for:
In the context of Scotland's hospitality opportunity: a clear strategy and evidence of innovation being delivered as projects for Scotland's hospitality benefit. Evidence that provides both qualitative and quantitative measures.

 

 

 

 

4. Tourism and Hospitality Herovisitaberdeenshire
Supported by Visit Aberdeen

 

Nominees
Craig Wilson, Eat on the Green
Colin Gunn, Holiday Inn Aberdeen West
Elma McMenemy, Elma McMenemy Tourism Marketing + PR

 

 

This category celebrates an individual on the front line of the customer service experience. Across Scotland, there are a huge number of people who unlock something special for every visitor - from tour guides to front of house staff - anyone who provides exceptional service and a memorable and personal touch.

 

Who should enter:
We have in mind tourism guides, front of house staff, drivers and receptionists. Anyone who works on the front line of the tourism industry - but if you are a "service hero" in any appropriate role, please apply!

 

What the judges are looking for:
A story about an individual who, over the course of the last 18 months, has consistently inspired visitors by the way they have revealed something of the magic of Scotland.

 

 

 

 

5. Most Hospitable B&B/Guest House
airport Supported by Aberdeen International Airport

 

 

Nominees
Callater Lodge
The Mill of Dess Lodge
Lys-Na-Greyne

 

 

B&Bs and Guest Houses are at the front line of Scotland’s hospitality reputation and have the ability to provide a personal and memorable experience for every guest. This category celebrates going the extra mile to demonstrate heart-warming levels of customer service to every guest who steps through the door.

Who should enter:
Any business that considers itself a Guest House or B&B and offers authentic and a genuinely warm hospitality.

What the judges are looking for:
A clear plan and ethos, a proven track record and examples of exceptional customer care and hospitality. Examples that provide both qualitative and quantitative measures. Judges will be looking for evidence of excellence and best practice in all areas of the business.




6. Regional Ambassador (Age 31+) ardoe
Supported by Ardoe House Hotel


 

Nominees
Peter Walker, Meldrum House Country Hotel & Golf Course
Craig Wilson, Eat on the Green

 

 

We all have a responsibility in shaping the future of our industry. People with their commitment and passion for the industry are the critical success factors. In establishing this award we are looking to recognise these qualities in an individual who has dedicated their time and energy to making a difference to tourism in their local area.

 

Who should enter: 
Nominees in this category should be 31 years of age or over

 

 

 

 

7. Best Cultural Event or Festival
Supported TBC

 

Nominees
The Scottish Traditional Boat Festival
SPECTRA, Aberdeen's Festival of Light
True North - Aberdeen's Festival of Music and Song

 

 

Scotland is the Perfect Stage for events. For large scale events to local and community festivals, Scotland really knows how to put on a show! This category celebrates recurring events that are part of our ongoing tourism offering which include, inspire and involve all guests, whether local or visiting and provide a platform for Scotland to show off its greatest features.

 

Who should enter?
Organisers of established local, regional or international events of any size. Please note that the event must have taken place within 12 months of the application date and outcomes should be known at the time of submission.

 

Open to established events which run annually or biennially.  Events in their first year are not eligible to apply.


Please note judges may choose to recognise appropriately large scale one off events for a Special Commendation.

 

What the judges are looking for:
Evidence of significant developemt of growth, media attention, local collaborations and the benefits to Scotland’s visitor economy. What made your event a success, what was innovative new and different? Evidence that provides both qualitative and quantitative measures.

 

 

 

8. Best Informal Eating Experiencejurysinn
Supported by Jurys Inn Hotels Aberdeen

 

Nominees
The Cape Horn Bar
No. 10 Bar & Restaurant
The Cock and Bull

 

 

This category is designed to recognise and celebrate businesses who not only offer a quality food and drink experience, but include and promote local Scottish produce on their menus to give consumers choice. 

Who should enter?
In Scotland there are eateries to suit every occasion and budget.This award is for businesses that do not consider themselves a formal restaurant - food and hospitality in an informal setting is the focus!

What the judges are looking for:
A clear plan on what service means to the business and a plan on how the food concept matches the service. A buzz about the place, that makes visitors smile, relax and enjoy their experience. Evidence that provides both qualitative and quantitative measures.


 

 

9. Best Sporting Event pprison
Supported by Peterhead Prison

 

Nominees
BHGE 10k Running Festival
Scottish National Age Group Swimming Championships

 

 

Scotland is the Perfect Stage for sporting events. From local community sports events to large scale competitions, Scotland really knows how to put on a show! This category is open to any recurring sporting event involving a sporting activity whether it is a participating or spectator event which inspires and involves all guests, whether local or visiting and provides a platform for Scotland to show off its greatest features.

 

Who should enter?
Organisers of established local, regional or international sporting events of any size. Please note that the event must have taken place within 12 months of the application date and outcomes should be known at the time of submission.

 

Open to established events which run annually or biennially.  Events in their first year are not eligible to apply.

 

Please note judges may choose to recognise appropriately large scale one off events for a Special Commendation.

 

What the judges are looking for:
Evidence of significant developement of growth, media attention, local collaborations and the benefits to Scotland’s visitor economy. What made your event a success, what was innovative new and different? Evidence that provides both qualitative and quantitative measures.

 

 

 

 

10. Best Visitor Attraction Aberdeen-Altens-square-logo
Supported by Aberdeen Altens Hotel

 

Nominees
Peterhead Prison Museum
Transition Extreme Sports Ltd
Dogwalk Brewery Tour

 

 

 

Scotland has a wealth of unique and fascinating Visitor Attractions, from Castles and Palaces to Nuclear Bunkers and famous Pandas! This category celebrates the variety of opportunity provided to Scotland's visitors, and the attractions which provide world class service with a distinctive Scottish twist.

Who should enter:
For visitor attractions that demonstrate exemplary levels of customer service, customer satisfaction and a business commitment to hospitality. This category is open to visitor attractions of all kinds and sizes.

 

What the judges are looking for:
Judges are looking for businesses that have delivered something exceptional in relation to customer service, over the last eighteen months. Quantification is key, alongside the qualitative information.

 

 

 

11. Regional Rising Star (Age -30)acsha
Supported by Aberdeen City and Shire Hotels Association

 

Nominees
Rebecca Forno, Holiday Inn Westhill
Hannah Beedie, Castle Fraser, Garden & Estate
Julia Heys, VisitAberdeenshire

 

 

People are the essence of the Tourism industry. The future of our industry lies with our young people, having the passion, ambition and dedication to want to have successful careers within this dynamic industry.This award celebrates an individual who shows real promise as a rising star in Scottish tourism and a passion for their future and the future of the industry.

 

Who should enter: 
The Young Ambassador is open to all young people aged 30 and under.




12. Friendliest Bar/Pubbrewdog
Supported by Brewdog

 

 

Nominees
Revolution Bar Aberdeen
The Grill
McGinty's Meal An' Ale

 

 

 

This award celebrates the key role of bars and pubs in the experience of visitors to Scotland. Our licensed trade provides visitors with a wide variety of options - from bespoke evening cocktails with succulent bar bites overlooking a vibrant cityscape, to a relaxing post walk pint served with traditional fayre by the fire.  Whether your business attracts high fashion, cutting edge musicians/djs or offers a comforting and friendly home from home to your guests, we are celebrating the diverse bar and pub offerings and all that they contribute within the tourism sector.

 

Who should enter:
If you consider your main activity is a bar or pub - this could be the category for you!

 

What the judges are looking for:
This award is for bars and pubs which make a significant contribution to the tourism industry. As well as the “story”, some quantitative information helps judge’s award scores such as ties with community, using locally produced produce and how you provide an outstanding unique experience for your customers.

 

 

 

 

 13. Best Accommodation Providernorthlink
Supported by Northlink Ferries

 

 

Nominees
Ballater Hostel
Buttermere Cottage
Down on the Farm

 

 

 

This category celebrates businesses that provide fantastic and genuine emotional engagement with the visitor, whether online or in person and exceptional service. This award celebrates that visitors are looking for a unique and bespoke accommodation that suits their travel style – while still experiencing true Scottish hospitality.

Who should enter?
If you offer overnight accommodation but are not a hotel, guest house or B&B – then this award is for you!

What the judges are looking for:
A clear plan, a proven track record and examples of exceptional customer care. Evidence that provides both qualitative and quantitative measures. Judges will be looking for your passion in your business.




14. Best Heritage Tourism Experience
Supported TBC

 

Nominees
Braemar Castle
Glen Garioch Distillery
Maggie's Hoosie

 

 

To mark the Year of History, Heritage and Archaeology 2017, this award is designed to celebrate Scotland’s rich and vibrant heritage and those who bring it to life - placing heritage at the forefront of Scotland’s tourism offering

Who should enter?
Heritage Tourism is all around us – from our historic sites, museums and heritage centres to our guided tours and events.  This category is open to an individual, organisations across the tourism sector (small or large) or events who excel in bringing Scotland’s distinctive history, heritage and traditions to life and who make Scotland’s history an important and engaging part of the visitor experience.

What the judges are looking for:
An experience which authentically represents and gives insight to the stories, locations and/ or people of the past.  Experiences should represent value for money, as well as providing a memorable customer experience.

 

15. Best Restaurant Experiencerbs
Supported by Royal Bank of Scotland

 

Nominees
No. 10 Bar & Restaurant
India on the Green
The Davron Hotel

 

 

This category is designed to recognise and celebrate restaurants who not only offer a quality food and drink experience, but include and promote local Scottish produce on their menus to give consumers choice.

Who should enter?
Open to restaurants of any size and any culinary influence, this award is for restaurants that showcase the finest examples of excellent food service and customer experience in Scotland.

What the judges are looking for:
A clear plan, proven track record of exceptional customer care and innovative approach to delivering an excellent experience using quality food or drink products with a strong emphasis on local sourcing.

 

 

16. Most Hospitable Hotelfishers
Supported by Fishers Services

 

Nominees
Meldrum House Country Hotel & Golf Course
The Aberdeen Altens Hotel
Tor-Na-Coille Hotel

 

 

Accommodation is a vital part of the visitor journey. The hotel experience is key to creating many visitors lasting impressions of Scotland and their world famous Scottish hospitality. This award recognises hotels that strive to give the customer the most hospitable and comfortable experience while they enjoy their stay in Scotland.

Who should enter: 
For hotels that demonstrate exemplary levels of customer service and satisfaction and most importantly offer  memorable and authentic hospitality.

What the judges are looking for:
A demonstrable approach to hospitality, a proven track record and real examples of exceptional customer care and Scottish hospitality which sets you apart from the competition.  Evidence that provides both qualitative and quantitative measures.  Judges will be looking for evidence of excellence and best practice in all areas of the business.




17. Lifetime Achievement Award

A lifetime achievement award may be announced at the annual dinner. This will be at the sole discretion of the organising committee.

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